Some big customers of Zenith Bank (SL) Limited have been complaining bitterly about bad customer service at the highest level at the bank. Some of them have even threatened to close down their accounts and leave the bank. Some customers have complained about how the bank is even blackmailing them by stalling their business transactions based on trivialities.
Some big businessmen requesting facilities from the bank are being frustrated by the heartless way in which the bank is treating them. “The bank is undermining the New Direction Government policy of empowering indigenous business people by delaying the implementation of some major government projects through some senseless bureaucratic policies”, one customer said.
The bank’s Managing Director in Sierra Leone is Chijioke Ejilemele. He is described as very arrogant and self-conceited.
This medium tried to get the side of the Head of Marketing, but unfortunately, she abandoned our telephone interview questions.
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